As Sitecore's global healthcare lead, Adeline presents a sophisticated analysis of how healthcare organizations can elevate patient experiences while maintaining the integrity of care delivery.
Dave O'Flanagan - CEO Sitecore
About the book
Why Shop Stream Heal
"Shop Stream Heal" reveals how healthcare can deliver seamless, consumer-grade experiences while prioritizing quality patient care. Drawing insights from digital pioneers like Netflix, Amazon, and Delta, this practical guide equips healthcare leaders with actionable strategies to:
Â
-
Create intuitive digital experiences
-
Use AI and automation with a human touch
-
Proactively ease patient anxiety
-
Build trust through smart technology
-
Measure what truly matters to patients
Â
Packed with real-world examples, this book is your roadmap to transforming patient care and driving engagement with proven digital strategies.
​
​
What You'll Learn
Discover the tools, strategies, and insights you need to lead healthcare into the digital age.
Transform Healthcare's Digital Experience
Healthcare is at a turning point. While consumers enjoy seamless digital experiences everywhere else, healthcare lags behind—impacting care, efficiency, and outcomes.
The future of healthcare starts here—don’t get left behind.
1. Digital Excellence
- Create consumer-grade patient experiences
- Use AI to enhance human care
- Build digital front doors that work
2. Implementation
- Real-world success stories
- Step-by-step guidance
- Effective change management
3. Future-Ready
- Emerging technologies
- Ethical innovation frameworks
- Anticipating patient expectations
77%
of patients switch for better experiences
38x
higher telehealth adoption levels
New Giants
Tech industry disruption is accelerating
AI Power
Reshaping care delivery at scale